Privacy Policy Statement

At Syrevolenta, your privacy matters to us. We protect your personal information and comply with South Africa’s data protection laws. This policy explains how we collect, use, and secure your data when you use our gardening services.

Information We Collect

We collect only what we need to provide our services and improve your experience with us.

• Contact details you provide, including your name, phone number, email, and address, are required for communication and service arrangements.
• Usage data about how you interact with our website, such as page visits and forms submitted, helps us improve our offerings.
• Technical details like device information, browser type, and IP address are captured for system security and diagnostics.
• Feedback or queries submitted by you are stored to better serve your future requests and questions.

How We Use Data

Your data is used strictly in ways that enhance your service experience and meet legal obligations.

• To communicate updates, reminders, and responses about your gardening service requests.
• To provide, improve, and personalise our services for your specific needs.
• To ensure our website’s security, performance, and compliance with regulations.
• To process queries, handle support requests, or schedule maintenance as needed.

Legal Basis for Processing

We only use your data when there’s a lawful reason under POPIA and applicable law.

Data processing may rely on your consent, performance of a contract, legal obligations, or our legitimate interests in secure business operations. We review these bases regularly to ensure ongoing compliance.

Sharing Your Data

We keep your personal data private and only share it when required for service delivery.

• Gardeners or service partners may access your details, strictly for arranging or performing your requested gardening service.
• Third-party technology providers support our website and secure communication. They are bound to protect your information.
• We may share data when legally required, such as to respond to lawful requests by authorities or meet our compliance obligations.

Data Security

We implement practical security measures such as data encryption, secure access protocols, and regular monitoring to protect your details against unauthorised access, misuse, or disclosure. Despite our best efforts, no method is fully secure; we encourage you to protect your own data and report any concerns promptly.

Your Rights

You have rights under POPIA to control your personal data and request updates.

• Request access to your personal information and check how it’s being used.
• Ask us to correct or delete inaccurate or outdated information in our records.
• Object to or restrict the processing of your details in certain circumstances.
• Withdraw consent for marketing communications at any time without affecting service delivery.

Cookies and Tracking

We use cookies and similar tracking technologies only to enhance website security and user experience. Read our full Cookie Policy for more details about your choices.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions or wish to exercise your privacy rights, please use the contact details below to reach us.

Changes to This Policy

We may update this privacy policy to reflect new legal requirements or changes in our practices. Please review the date below to see when it was last updated.